Delivery Options
Hans Krug delivers your appliance using methods that are economical, quick, and secure. Our shipping options depend on the size and construction of the item, or if they are available at the time of the order.
*installation is not included, call to inquire

Shipping options below:

Smaller Items: For most of our smaller items appliance accessories that can be shipped via UPS Ground or Fedex ground.
UPS or FedEx Ground: Order delivers 1-7 business days after it leaves the warehouse.
*Please note that transit times are from when the order ships, not from when the order was placed.
Express Deliveries Notice: You must call our sales team to ensure your item is eligible. We cannot guarantee express deliveries.
Freight and Standard Delivery will be automatically be added to large appliance orders

Larger Items: Larger items such as ranges, large refrigerators, or delicate items like glass cooktops, etc. require freight shipment. Returns on large items must also be charged returned freight and restocking fee. Delivery times are generally 1-2 weeks. If you live in a remote area or a ferry is required to complete the delivery, additional time and charges may apply.

Here are the large item delivery options:
Standard Delivery – This includes delivery to your front door (steps are not included). Always check your delivery upon arrival and if you notice any damage refuse the delivery, note it on the delivery slip and contact us immediately.
Additional Charges for the White Glove or In Home Delivery Service call to inquire

White Glove Delivery – This delivery includes delivery to the room of your choice, but does not include steps. It does not include unpacking, plugging in, installation or debris removal. Inspect your item at the time of delivery if you notice any problem please contact us immediately.

*In Home Delivery – This is only available in certain areas. This delivery method includes a two-man delivery to the room of your choice. This method does include steps, but does not include unpacking, plugging in, installation or debris removal.
*Please note that transit times are from when the order ships, not from when the order was placed. Deliveries are only made on business days (Monday – Friday)

Please Note:
All deliveries will be confirmed prior to delivery by the trucking company. The company will contact you the day before with an approximate delivery window, and if they are not able to contact you, delivery will be postponed. All freight deliveries require a signature confirmation (with the exception of products shipped via UPS/FEDEX). For your protection, we do not allow unattended deliveries.

There is a $200 charge for any orders that need to be delivered with a ferry. This is a non-negotiable flat fee. The most common areas that need a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State and parts of Massachusetts (Nantucket, Martha’s Vineyard, etc.).

In some states, Hans Krug can arrange for removal of your old appliances, debris removal, unpacking of new appliances and installation with a third party. Additional charges will apply for these services that are collected by the third party. Please contact us to inquire about additional services and pricing.

With all these delivery methods, please inspect your item at the time of delivery. Should you find any damage, please note it on the delivery ticket and call us immediately to report it. As noted, our delivery options do not include unpacking; therefore, we request that the customer inspects the package as best as possible at the time of delivery, noting any damage to the packaging on the delivery documents. If the packaging looks undamaged, we suggest you accept the unit and sign for it. We do give you an additional 48 hours to unpack the unit, inspect it and report any damages. For your benefit, cartons/packaging should not be removed or disposed of prior to installation.

Due to online fraud prevention, Hans Krug does not change an address on an order after it has been shipped.
Please be advised that our delivery companies may deliver with 18 wheeler trucks. Hans Krug will authorize a smaller truck if it is available in your area. However, if the local delivery terminal does not have a smaller truck or the smaller truck does not fit down your road, then you will be responsible to make the proper arrangements with the delivery center directly to meet the truck or pick up from the delivery terminal.
Hans Krug coupled with our freight carriers, are not responsible for deliveries to your front door if your road has weight restrictions and/or the truck does not fit down your road.

Appliance Delivery Time
Appliances (because of their many delicate parts and bulky nature) require special shipping methods to ensure they arrive in brand new condition. Because of this, they can take a longer time to ship than smaller merchandise. Hans Krug will always strive for prompt delivery, and here are our approximate delivery times based on location*:

*Delivery times assume that the ordered item is currently in stock. Out of stock products will be subject to a later delivery date.

Please note that all orders are subject to verification. Orders will not be shipped until billing information is verified.